Call Answering Solutions

Call Handling Solutions
for the Property Market

JCMC Property now offers 24hr phone handling services in Ireland to the property management industry long-term or short-term. This call handling solution is available to varieties of workers, companies, and industries.
We provide our solutions all across the country. We pride ourselves on the fact all our agents are made up entirely by property management experts and consultants with advanced degrees and years of experience.
As a result, our services may be tailored to fit the needs of companies of any size. People in today’s society have become used to expecting prompt, courteous service 24 hours a day, seven days a week.

We deliver a quick response
or round-the-clock assistance.

JCMC Property now offers an after-hours call-handling service to residents and workers. This service ensures that your residents have access to professional advice and knowledge at all times. We have varieties and always available property specialists who deal with emergency issues that may occur.
We are one of the leading companies that provide a complete outsourced maintenance desk during and after business hours. We offer a check-in service for lone workers at any time of the day or night. We also offer reactive maintenance to everyone who needs this service. .
All discussions are recorded, and regardless of the service we are working on with our clients, we offer immediate notifications and real-time updates through our in-house system. We cherish and maintain high values and goals during our operations and call handling processes.

When the office is closed

We understand the effect of emergency and urgency. We are envisioned to provide top-notch and classic operations to all of our clients. This is why the majority of our inbound calls are triaged to determine whether the stated problem is an emergency on our customers’ end after hours, according to established protocols.

We accomplish this while safeguarding the asset they manage from physical harm as well as the health and safety of our customers’ workers, residents, and visitors.

We get almost every call from someone who thinks their call is an emergency, which is understandable given the nature of the service we offer. When it comes to gathering information, giving clear directions, and sometimes advising that a problem will be ignored, customer service abilities are important.

Daytime

We understand the effect of emergency and urgency. We are envisioned to provide top-notch and classic operations to all of our clients. This is why the majority of our inbound calls are triaged to determine whether the stated problem is an emergency on our customers’ end after hours, according to established protocols.

Individuals working alone

Conceived for remote workers like concierges and porters, but may also be used by direct employees who attend meetings alone. This service’s goal is to assist clients in meeting their Lone Worker responsibilities while also ensuring the safety and attendance of their workers.
As a result of our simple approach, workers or site people phone our contact centre at pre-assigned times. The time and location of the call are recorded for future use. It is our policy to escalate the issue if the predetermined number of calls are not received.
Except for the fact that we have direct contact with the client’s own residents, we are one of the few professional services that can be trusted to make decisions on the client’s behalf. In turn, JCMC Property becomes a direct extension of each client’s brand and reputation and is responsible for thousands of pounds in service fees and landlord expenditures for a single event as a result.

When the office is closed

We understand the effect of emergency and urgency. We are envisioned to provide top-notch and classic operations to all of our clients. This is why the majority of our inbound calls are triaged to determine whether the stated problem is an emergency on our customers’ end after hours, according to established protocols.
We accomplish this while safeguarding the asset they manage from physical harm as well as the health and safety of our customers’ workers, residents, and visitors.
We get almost every call from someone who thinks their call is an emergency, which is understandable given the nature of the service we offer. When it comes to gathering information, giving clear directions, and sometimes advising that a problem will be ignored, customer service abilities are important.

Daytime

We understand the effect of emergency and urgency. We are envisioned to provide top-notch and classic operations to all of our clients. This is why the majority of our inbound calls are triaged to determine whether the stated problem is an emergency on our customers’ end after hours, according to established protocols.

Individuals working alone

Conceived for remote workers like concierges and porters, but may also be used by direct employees who attend meetings alone. This service’s goal is to assist clients in meeting their Lone Worker responsibilities while also ensuring the safety and attendance of their workers.
As a result of our simple approach, workers or site people phone our contact centre at pre-assigned times. The time and location of the call are recorded for future use. It is our policy to escalate the issue if the predetermined number of calls are not received.
Except for the fact that we have direct contact with the client’s own residents, we are one of the few professional services that can be trusted to make decisions on the client’s behalf. In turn, JCMC Property becomes a direct extension of each client’s brand and reputation and is responsible for thousands of pounds in service fees and landlord expenditures for a single event as a result.
  • Business Phone Answering Service & Message Taking
  • Holiday Phone Cover
  • Diary Management
  • Virtual Receptionist
  • Overflow Call Answering
  • Customer helpdesk / order taking
    • Back Office Processing
    • Virtual Office Address
    • Localised Telephone Numbers
    • Automated Dept. Routing (I.V.R.)

Business Phone Answering Service & Message Taking

Our Virtual Receptionist is the first person a new or existing customer will speak to…

Virtual Receptionist

Are you looking to save on receptionist costs or boost your operational effectiveness?

Diary Management

Overflow call answering is available to help ease the burden of calls while you are…

Customer helpdesk / order taking

JCMC make it easier for your customers to contact you. JCMC staff become an extension…

Holiday Phone Cover

Holiday Phone cover and call answering while on holiday is available to help ease the…

Overflow Call Answering

Overflow call answering is available to help ease the burden of calls while you are…

Sectors We Operate In

We operate under different industry sectors primarily surrounding the property market , but not exclusive to. Our services are targeted at every individual, company, and industry around Ireland. And that includes you! Here are some of the sectors we operate in;

Property management sector

The property management sector is one of the numerous sectors we focus our operations on. We offer immediate and effective call handling services to property managers and facility managers. We also offer our services to other property management workers like;

  • Construction workers.
  • Cleaning businesses.
  • Plumbers.
  • Architects.
  • Electricians.
  • Water workers, and many more.

Government sector

The government sector is also one of the most prominent sectors needing our call handling solution surrounding the property market.. We pride ourselves on excellence, and we provide top-notch services to meet up our standards. We pick every one of our client's needs, demands, and requirements over our choices.

Transport

We are also the leading agency when it comes to the transport sector. We offer efficient, quality, and result-yielding call handling service to every worker in the transport industry

Trust Us at JCMC

Put your property in the solid hands of a company you can trust. Call JCMC Property today.